Welcome to Smart Quala!
These terms and conditions outline the rules and regulations for the use of Smart Quala’s website and services. By accessing or using our website, you agree to comply with and be bound by these terms.

1. General Information
Smart Quala is a registered brand located in the UK. We sell pet products internationally through our online store hosted on Shopify. Our contact email is Info@smartquala.com.

2. Orders and Shipping

• All orders are subject to product availability and our order confirmation process.
• We ship internationally, and shipping costs will be calculated at checkout based on your location.
• Delivery times may vary based on your region. We will notify you of any delays.
• Once your order is shipped, you will receive a tracking number.

3. Payment

• Payments for all orders are processed through secure payment gateways available on Shopify, including credit cards and other methods.
• All prices are listed in GBP and may be converted for international customers based on the exchange rate at checkout.

4. Returns and Refunds

• We offer a 30-day return policy for unused products in their original condition.
• To initiate a return, please contact us at Info@smartquala.com with your order details.
• Returns are the responsibility of the customer unless the item is defective.
• Once the return is processed, refunds will be issued to the original payment method.

5. Product Availability

• While we aim to ensure product availability, we cannot guarantee that all items will be in stock at all times.
• In the event of stock unavailability, we will notify you immediately and offer either a refund or an alternative product.

6. Intellectual Property

• All content on the Smart Quala website, including text, images, logos, and designs, are owned by Smart Quala or used with permission.
• You may not use, reproduce, or modify any of the content without written permission from Smart Quala.

7. Limitation of Liability

• Smart Quala is not liable for any damages, losses, or injuries that may occur as a result of using our products.
• Our liability is limited to the purchase price of the product(s) involved in the claim.

8. Privacy Policy

• We respect your privacy and protect your personal data as outlined in our Privacy Policy.
• By using our site, you agree to our privacy practices regarding data collection, use, and storage.

9. Governing Law

• These terms and conditions are governed by the laws of the United Kingdom.
• Any disputes will be resolved in the appropriate courts of the UK.

10. Changes to Terms

• Smart Quala reserves the right to update or modify these terms at any time without prior notice.
• Any changes will be posted on this page, and your continued use of our site signifies your acceptance of the revised terms.

Contact Us
For any questions regarding these terms, please contact us at Info@smartquala.com.