Thank you for shopping with Smart Quala! We aim to provide fast, reliable, and affordable shipping to ensure your pet products reach you in the best condition and on time.

1. Shipping Locations

We offer international shipping to most countries. Our main shipping regions include:

• United Kingdom
• United States
• Europe
• Canada
• Australia
• Other international destinations (shipping rates and delivery times may vary)

If your country is not listed during checkout, please contact us at Info@smartquala.com, and we will do our best to accommodate your request.

2. Processing Time

• All orders are processed within 1–2 business days after payment is received.
• Orders placed on weekends or holidays will be processed the next business day.
• During high-demand seasons (such as holidays), processing time may be slightly extended. We appreciate your understanding.

3. Shipping Methods and Delivery Times

We use reliable shipping carriers, including but not limited to Royal Mail, DHL, UPS, and FedEx, depending on your location and order size. Delivery times are estimates and may vary depending on the shipping carrier and destination.

• UK Shipping: Estimated delivery time is 7-12 business days.
• International Shipping: Estimated delivery time is 10-15 business days depending on the country and customs procedures.
• Express Shipping: Available for select regions. If you need expedited shipping, please contact us before placing your order to confirm availability and cost.

4. Shipping Costs

Shipping costs are calculated at checkout based on your shipping address and the size/weight of your order. You may see the shipping options and associated costs before finalizing your purchase.

• Free Shipping: We offer free standard shipping on orders over £[insert value] for UK customers.
• International Shipping Rates: International shipping fees vary depending on the destination. You will see the final shipping cost during checkout.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your order through the respective carrier’s website.

6. Customs and Duties

• For international orders, you may be subject to additional customs duties, taxes, or fees based on your country’s regulations. These charges are not included in the shipping cost and are the responsibility of the customer.
• We recommend checking with your local customs office to determine any additional charges before placing an order.

7. Address Accuracy

Please ensure that your shipping address is accurate and complete to avoid delays or non-delivery. We are not responsible for any issues arising from incorrect or incomplete addresses provided by the customer.

8. Lost or Damaged Packages

• If your package is lost or damaged during transit, please contact the shipping carrier directly using the tracking information provided. We will do our best to assist you in resolving the issue.
• If you receive a damaged product, please take pictures and contact us at Info@smartquala.com within 48 hours of receiving your order for assistance.

9. Order Modifications and Cancellations

Once your order is placed, we begin processing it quickly. If you need to modify or cancel an order, please contact us within 24 hours of placing your order. We cannot guarantee changes or cancellations after this time, as the order may have already been processed or shipped.

10. Returns and Exchanges

For information on how to return or exchange an item, please refer to our Return Policy.

Contact Us

If you have any questions or need more information about shipping, please contact us at Info@smartquala.com.