At Smart Quala, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and use our services.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms, please do not use our site.

1. Information We Collect

We collect various types of information in connection with the services we provide, including:

• Personal Information: When you make a purchase or create an account, we collect personal details such as your name, email address, shipping address, billing address, phone number, and payment information.
• Non-Personal Information: We collect data on how you use our website, such as your IP address, browser type, operating system, and browsing behavior. This information helps us improve our website and customer experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process transactions: We use your personal and payment details to fulfill your orders, process payments, and provide customer support.
• To communicate with you: We may send you emails about your orders, updates, promotions, or customer service inquiries. You can opt out of promotional emails at any time.
• To improve our services: We use non-personal information to enhance the functionality of our website, analyze usage trends, and improve our offerings.
• To prevent fraud and ensure security: Your personal data helps us detect and prevent fraudulent activities and protect your account and our website.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

• Service Providers: We may share your information with third-party vendors who assist with order fulfillment, payment processing, shipping, and marketing. These vendors are obligated to keep your information secure.
• Legal Requirements: We may disclose your information if required by law or to protect our legal rights.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience. Cookies are small files stored on your device that help us remember your preferences and track usage patterns.

You can disable cookies through your browser settings, but this may affect your ability to use some features of our website.

5. Data Security

We take the security of your personal information seriously and implement a variety of security measures to maintain the safety of your personal data. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Your Data Protection Rights

Depending on your location, you may have the following rights under data protection laws:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to correct: You can ask us to correct or update any inaccurate or incomplete information.
• Right to delete: You can request that we delete your personal data, subject to certain conditions.
• Right to restrict processing: You can ask us to limit how we use your data under certain circumstances.
• Right to withdraw consent: If we rely on your consent for data processing, you can withdraw that consent at any time.
• Right to object: You can object to the processing of your personal data for certain purposes, including marketing.

To exercise these rights, please contact us at Info@smartquala.com.

7. International Transfers

As a UK-based company selling internationally, your personal information may be transferred to, stored, and processed in countries outside the UK. By using our services, you consent to the transfer of your data to these countries in accordance with this policy.

8. Third-Party Links

Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing the privacy policies of any third-party websites before providing your personal information.

9. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically for updates. Continued use of our website after such changes signifies your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Smart Quala
Email: Info@smartquala.com
Website: www.smartquala.com